FREQUENTLY ASKED QUESTIONS

Just decide on three things—we’ll guide you from there!

Budget – Consider equipment, theming, installation & freight.
Space – Know your total space, clear height, and desired footprint.
Playground goals – How many kids? Age groups? Must-have features?

Custom design (no theme): about 2-3 weeks
Custom design (with theme): about 3-4 weeks
Time may vary based on complexity & design team workload.

No, we do not offer financing.

Soft Play guarantees playgrounds against material & workmanship defects for one year from installation.

Our Soft Play-certified team provides full-service installation—unloading, assembly, cleanup, and a final walkthrough.

Your owner’s manual includes checklists for regular inspections to keep your playground safe, clean, and fun.

The owner’s manual lists recommended products & procedures. Avoid petroleum-based cleaners—they can weaken the structure.

Both! Our products are weather-resistant, with only a few exceptions like play panels or electrical add-ons.

It’s recommended at all entrances/exits. We can include flooring & installation for convenience.

Yes! We handpick high-quality used structures for great value. Our team can also reassemble used playgrounds from other sources. Check our website’s “Used Equipment” page for availability.

Book your FREE consultation to learn more about how we can help you attract, increase and retain business.

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